MONITORING & SUPPORT

MONITORING & SUPPORT

Alewho's Support

Uncertainty is a business killer. To be successful, companies must plan expenses and know that vital business systems will work as needed. Taking a reactive approach to maintaining your IT networks is simply too costly in too many ways: lost productivity, dissatisfied customers and enormous repair costs. 

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Business Continuity


Preserving operations against disruptions for uninterrupted business success

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    Business continuity ensures your operations keep running, even in the face of unforeseen disruptions. By planning for potential IT outages or data loss, Alewho helps keep your vital systems available, minimizing downtime and maintaining productivity. It's about keeping your business up and running, no matter what.

Robust Data Protection


Shielding your crucial data from threats

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    Robust data protection means safeguarding your critical business data from threats like cyber-attacks, hardware failures, or accidental deletions. Alewho employs the latest encryption and security protocols, providing a strong defense layer for your data. Your business's sensitive information remains secure, accessible, and intact.

24/7 Availability


Always-on IT support for uninterrupted business operations.

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    With Alewho's 24/7 availability, you have constant access to IT support whenever you need it. Be it a minor glitch or a major outage, our team is always ready to assist. We understand that your business operations don't just happen within traditional business hours. That's why we offer continuous service, ensuring any IT issue is addressed promptly, reducing downtime, and keeping your business running smoothly. This translates to peace of mind and seamless productivity for your business.

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Optimized Computer Performance


Boosting productivity with peak-performing IT systems.

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    Alewho ensures your computers run at their peak performance, boosting productivity and efficiency. By regularly updating, patching, and maintaining your systems, we prevent slowdowns and crashes, we employ advanced tools and strategies to tune your systems, ensuring they operate at their peak performance ensuring your team can work without IT interruptions. Optimal performance means your business operations run smoothly and efficiently.

Fortified PC

& Network Security


Advanced protection for your computers and networks

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    With Alewho, your PCs and network receive top-notch security protection. We use advanced security measures to safeguard your systems from cyber threats, ensuring your business's digital assets remain secure. Enhanced security reduces the risk of data breaches and helps maintain your reputation. Our Fortified PC & Network Security services provide comprehensive protection for your computers and networks. We use advanced security measures to guard against viruses, malware, and other threats, ensuring that your systems are secure from both internal and external attacks. With our services, you can have confidence in the security of your IT infrastructure, knowing that your business's operations and sensitive data are protected.

Proactive Maintenance


Preventing issues before they occur

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    Alewho's Proactive Maintenance service ensures your IT systems are always in peak condition. We conduct regular checks and updates to prevent potential issues before they become problems. This includes patch management, hardware health checks, and software updates. By spotting and fixing issues early, we minimize downtime and disruption, ensuring smooth, uninterrupted business operations. Proactive Maintenance not only prolongs the life of your IT systems but also optimizes their performance, making your business more efficient and productive.

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Rapid Issue Resolution


Swift efficient

problem-solving

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    With Alewho's Rapid Issue Resolution, your IT problems are resolved swiftly and efficiently. Our expert technicians are always ready to respond to your calls, diagnose issues, and implement effective solutions. Whether it's a minor glitch or a major system failure, we ensure minimal disruption to your operations. Our rapid response reduces downtime, prevents productivity loss, and maintains the smooth running of your business. With Alewho, you can rest assured that expert help is just a call away, ready to tackle any IT issues that may arise.

Expert Guidance


 Strategic IT advice for business growth

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    Alewho's Expert Guidance service provides strategic IT advice to support your business growth. Our team of IT professionals leverages their industry expertise to help you make informed decisions about technology investments, cybersecurity measures, and IT infrastructure planning. We work closely with you to understand your business objectives, providing tailored guidance to align your IT strategy with your goals. Our expert advice ensures you harness the power of technology effectively and efficiently, driving your business forward in today's digital age.

Customized Reporting


Insights tailored

 to your needs

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    Alewho's Customized Reporting provides you with tailored insights into your IT operations. Our reports offer a clear, comprehensive view of your technology performance, security status, and other key metrics. We customize these reports based on your specific needs, ensuring you receive relevant, actionable information. With our reports, you can make data-driven decisions, identify opportunities for improvement, and track the impact of your IT investments. Our Customized Reporting service empowers you to manage your IT resources more effectively, enhancing your business performance.

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Network Stability


Reliable

 uninterrupted connectivity

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    Network Stability is a fundamental service provided by Alewho. We ensure that your business's network connections are reliable and uninterrupted, supporting seamless business operations. Our team monitors your network round-the-clock, quickly identifying and resolving any issues that could disrupt your connectivity. We also implement robust network design and management practices to prevent instability. Stable networks support efficient data transfers, seamless communications, and smooth operation of networked applications, enhancing overall business productivity.



Remote Assistance


Expert IT help

 wherever you are

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    Alewho's Remote Assistance service provides expert IT help no matter where you are. Our team of professionals is ready to assist you remotely, solving your IT issues with speed and efficiency. Whether it's software troubleshooting, hardware advice, or network support, we provide the help you need without the necessity for on-site visits. This ensures quick resolution of issues, minimal disruption to your operations, and enhanced productivity. With Alewho's Remote Assistance, you can be confident that expert IT help is always at your fingertips, keeping your business running smoothly.

Sleep easy


knowing Alewho has your digital back. We tailor IT Help Desk solutions to fit your business, ensuring threats stay out so you can focus on growth. Your success is our command!

  • Yeah We've got your back!

    Rest easy and let Alewho shoulder your cybersecurity concerns. As a dedicated IT partner, we provide customized cybersecurity solutions that meet the unique needs of your business. We stand guard, ensuring threats are kept at bay while you concentrate on your core operations and growth strategies. With Alewho by your side, you have a team of experts always watching over your digital landscape, mitigating risks, and responding swiftly to potential threats. We take care of your cybersecurity, so you can focus on what you do best - running your business. Your success is our command, and your peace of mind, our commitment.


Preventive Maintenance 

Keep your employees focused

Our managed IT services are the smart, cost-effective choice. Uncertainty is a business killer. To be successful, companies must plan expenses and know that vital business systems will work as needed. Taking a reactive approach to maintaining your IT networks is simply too costly in too many ways:

 

  • Lost productivity 
  • Dissatisfied customers and 
  • enormous repair costs 

 


Our managed IT services are the smart, cost-effective Choice. 

Improve Your Business' Productivity

IMPROVE PRODUCTIVITY

With our managed IT services, you’ll enjoy the benefit of a full team of IT specialists keeping your systems in excellent working order. 


For a fixed monthly fee, we monitor your systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures. 


Little problems don’t become big — and expensive — and in most instances, you won’t even know there was ever an issue. 

We Solve Issues Before They Become a Problem

 Our Team Is Your Team 24/7 – When an issue arises, we’re already on the job — taking care of routine maintenance and ensuring your IT systems are operating properly. 

Our goal is making sure the computers and networks are working optimal. We monitor your business computers 24/7, when we notice abnormalities and correct them before you have to call support or even notice that there is a problem.

Benefits:
  • Local tech
  • Immediate access from the desktop app
  • Direct phone number
  • Autoheal from your desktop
  • Personalized service
  • We know your industry 
  • No long waits
  • We are your IT Department

IMPROVE PRODUCTIVITY

Protect Your Technology Investment 

The average small business spends more than 6% of its revenue on technology. That may not surprise you, but did you know 80% of the cost comes after the initial purchase? Clearly, acquiring new technology isn’t nearly as expensive as keeping it performing well. 

Shouldn’t your IT systems be an investment for business growth, rather than a drag on profitability?

Our remote-monitoring tools and software options provide cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect. 

Server Monitoring and Care

We track and analyze your network activity 24/7

We utilize software agents to track and analyze your network activity 24/7. When a system or function falls into an abnormally, an alert is generated for our team to immediately investigate. 

Once the problem is identified, we work to remedy it — remotely at first, and with additional resources, as needed.

Computer Monitoring and Care

We handle it all — in the background while your employees remain productive

Our preventive maintenance service for computers regimentally monitors and addresses common problems experienced by users. 


Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.

Mobile Devices Management

With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. 


Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on laptops, smartphones, and tablets. 


As a fully integrated cloud platform, we simplify MDM (mobile device management) with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications, and documents.

Keep yours & your employee's devices secure, synced and under control 

Detailed Reporting On Your Business Systems

Knowing how your systems are doing is important that is why we generate in-depth reports delivered to you by email. They are easy-to-understand with easy to read pie charts.

Providing you with reports on the capacity that is being used and where your systems might need improvement.

Reduce downtime significantly by having preventive maintenance 

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